Last Updated: 2025-09-09
At CL Gemini Designs, every piece is handmade with care. Because of the nature of our creations, we currently operate under the following policy:
Refunds & Exchanges
- All Sales Are Final. We do not accept returns or exchanges for change of mind, size, or style preferences.
- Damaged in Shipping: If your item arrives damaged, please contact us within 7 days of delivery with photos of the packaging and item. We will work with you to provide a replacement (if possible) or issue a refund.
- Custom Orders: Due to their unique nature, custom items are non-refundable and non-exchangeable under all circumstances.
Shipping
- We currently ship within [insert countries/regions you serve, e.g., USA only].
- Orders are typically processed and shipped within [X business days] after payment is received.
- Customers are responsible for providing accurate shipping information at checkout. We are not responsible for items lost due to incorrect addresses.
- Once shipped, we are not liable for delays caused by carriers (weather, service disruptions, etc.).
Contact Us
If you receive a damaged item or have questions about your order, please reach out within 7 days:
Bitsy Boutique, LLC – CL Gemini Designs
Email: ryan@mybitsy.com